Terms and conditions

General terms and conditions for consumers valid from 1.11.2021

- The GTC regulate the rights and obligations of the participants in the Purchase Contract concluded between registered members or unregistered natural persons as the buyer and TEMPERANCE as the seller. You can find the current version of the GTC on our website www.temperance.sk in the Business Conditions section or you can request them either in our Bratislava office, by phone or by e-mail.

- The rights and obligations of the participants in the Purchase Contract are governed by the legal regulation of the contract pursuant to Art. § 588 et seq. in connection with Art. § 612 et seq. Act no. 40/1964 Coll. Civil Code with amendments, articles of Act No. 108/2000 Coll. on consumer protection in doorstep selling and mail order sales with amendments, articles of Act no. 122/2013 Coll. on consumer protection and on the amendments of certain laws as amended, and other valid legal regulations of the Slovak Republic, as the buyer is the consumer, i.e. a person who, when concluding and fulfilling obligations under the Purchase Contract, is governed by the rights and obligations of the participants in the Purchase Contract, as well as § 52 et seq. of the Civil Code and does not implement the purchase of goods as resale to the final consumer. Furthermore, the relationship between the seller and the buyer – consumer is governed by the articles of Act no. 391/2015 Coll. on alternative dispute resolution for consumer disputes with amendments.

The competent supervisory authority is - SOI Inspectorate for the Bratislava Region, Prievozská 32, P. O. BOX 5, 820 07 Bratislava 27, Slovak Republic. TEMPERANCE is a VAT payer. Tax No.: 2020347230, VAT No.: SK2020347230.

A. About Us
The company TEMPERANCE SLOVENSKO Ltd. has been operating on our market since 1995. It offers a wide range of cosmetic products: high-quality skin cosmetics for all women and men of all ages from the Asian as well as European regions, skin ampules and nutritional essences for all age categories, eye and face masks, anti-wrinkle treatments, anti-cellulite and slimming products, body and hair cosmetics, decorative cosmetics, Danish vitamin food supplements for reinforcing whole organism, cosmetic accessories. All products are based on substances of natural origin, such as sophora japonica, hamamelis virginiana, ginseng extract, vitamins A, C, E, ginkgo biloba, aloe vera, red grapes, sunflower oil, jojoba oil, almond or olive oil and others, which together with other quality ingredients form a highly effective combination focused on all skin types. A large number of registered patents is applied in the products. Our products are not tested on animals. We use natural substances and extracts. The products are packed in recyclable packaging, that does not harm the environment. We work commercially with a direct sales system, though our company not only offers products to end consumers, but also to beauty and massage salons, pharmacies and health food shops, also in cabinet packaging. You can also choose to register for shopping.

B. How to proceed for registration?

Registration is free!

1. The applicant for membership becomes a registered member on the basis of proper and complete completion of the registration form on our website www.temperance.sk, or by reporting data in person, by phone, post or e-mail.
Creation of membership: Based on the received registration, this registration will be confirmed by TEMPERANCE, which reserves the right to refuse any registration without giving a reason.
2. A club member may withdraw their membership at any time, by written, electronic or telephone withdrawal from the membership, even without giving a reason.
3. Under no circumstances may a member provide or spread false information about the quality, effectiveness or availability of TEMPERANCE products in any way and in any form. In the event of any expenses or damage caused by the submission or spread of such false information, TEMPERANCE will demand reimbursement and at the same time is entitled to unilaterally terminate the membership of the person who provided or spread such information.
4. In no event may any member state in any form of communication with any legal or natural person, that they are employed or in similar relationship with TEMPERANCE.
5. The member is not entitled to perform any legal acts, which would cause TEMPERANCE to incur any rights or obligations towards any natural or legal persons. In the event of a breach of this obligation, TEMPERANCE is entitled to claim compensation from the member in breach of this obligation for damages incurred as a result of such action, and is also entitled to unilaterally terminate the membership of the person who violated the provisions of this paragraph.
6. A member of the TEMPERANCE Club will comply with all laws, rules and codes of ethics applicable to the activities resulting from membership and will not cause damage to their or TEMPERANCE reputation.

C. Postage
Modes of transport within the Slovak Republic:
Personal collection in the Bratislava office - € 0,00
Courier (order up to 80 €) - delivery to the first door – 4,00 €
Post office (order up to 80 €) - delivery to post - 6,00 €
Courier (order over € 80) - delivery to the first door - € 0,00
Post office (order over 80 €) - delivery to the post office - 0,00 €
Pick up point DPD (order up to 80 €) - delivery to pick up point - 2,90 €
Pick up point DPD (order over 80 €) - delivery to pick up point - 0,00 €
Surcharge for cash on delivery regardless of the amount of the purchase - € 1,00

Modes of transport within the EU:
EU courier – 9,00 €
for larger shipments uniform postage – 15,00 €

D. What are the benefits of registration?
- monthly newsletters, information about new arrivals, promotions, discounts and gifts; opportunity to try all products in our Bratislava office
- option to keep the history of purchases on the e-shop
- motivational gifts for shopping. The Bratislava office is our base, but all our members have the opportunity to get acquainted with the products and the whole company through meetings that take place in various places throughout Slovakia. You can find out where and when the meetings take place directly in the Bratislava office, through the monthly newsletter or on our website. Here you have the opportunity not only to get acquainted with the products offered by TEMPERANCE, to consult the appropriate choice of products, but also to meet new people, or to fill your free time in a pleasant way.

E. Price conditions
- The purchase price of the goods is the price stated next to the goods in the current catalogue or in the online store, it is expressed in euros and it includes VAT.

F. How to order and pay?
- Payment of the purchase price for each order is made and always takes place only on a cash basis, i.e. online payment or payment in the Bratislava office in cash / with card, upon receiving of the package, either at the post office or from the courier by cash on delivery. After approval with the invoicing department and subsequent issuing and sending of an invoice, you can also make a bank transfer in advance to the account kept in Všeobecná úverová banka, a. s., account number (IBAN form): SK32 0200 0000 0029 3130 0959, where the day of payment is considered to be the day of crediting funds to the specified bank account.
- The order can be placed by phone at 0915 748 410; 0911 333 572 via email to objednavka@temperance.sk; through the e-shop by inserting items directly into the cart and then binding confirmation of placing an order; SMS - 0915 748410; 0911 333 572; by post to the address TEMPERANCE SLOVENSKO Ltd.., Krasovského 13, 851 01 Bratislava.
- All orders placed in the above manner are binding for both parties. The prices of the goods listed in the binding order are valid according to the current catalogue or the prices listed in the online store. By sending the order, the member confirms that he has read these GTC and fully agrees with them. The member is bounded by these GTC from the moment of sending the order.
- In the case of an electronic order, a reply is automatically sent to the member confirming the delivery of the order.
- TEMPERANCE in accordance with the articles of § 10 par. 1 of Act no. 108/2000 Coll. on consumer protection in doorstep selling and mail order sales, shall notify the member of the following information:
a) its business name and registered office,
b) description of the goods in the confirmation of the TEMPERANCE order,
c) the price of the goods in accordance with the confirmation of the TEMPERANCE order,
d) delivery conditions and costs for delivery of goods in accordance with Article C of these GTC,
e) payment terms in accordance with Article F of these GTC,
f) instructions on the member's right to withdraw from the contract in accordance with Article B of these GTC,
g) the period during which the TEMPERANCE is bound by its offer, including the price.

Ownership of the goods passes to the member by receiving the goods and paying the purchase price for the goods.

G. Warranty conditions and complaint procedure
- TEMPERANCE undertakes to handle consumer complaints in accordance with the legal regulations of the Slovak Republic, in particular in accordance with the Consumer Protection Act, the Civil Code and other valid legal regulations. The warranty period begins from the date of receiving the goods by the member and its duration is governed by the information on the product packaging.
- The warranty does not cover defects and damage caused by normal wear and tear, member action or third party action after receiving the goods from the member, improper use, using the goods contrary to their instructions or their purpose of use or non-compliance with maintenance and storage rules. The rules of use and storage of goods vary depending on the specific type and are stated on the packaging of the goods. After receiving the goods, it is necessary to check the goods and report any damage caused during transport or manufacturing defects immediately to TEMPERANCE, otherwise such damage is not the subject of a complaint.
- In case of complaints, we do not accept the goods with the reason for the complaint being an allergic reaction of the member. This is not the case of a poor quality product, because all products are tested and approved according to applicable international standards as well as standards valid in the Slovak Republic and the EU.
- The member is obliged to file a complaint immediately after finding out that the goods have a defect / defects. The member will file a complaint specifically in writing to the TEMPERANCE address and at the same time send the goods back to the TEMPERANCE address. In the complaint, the member should state his personal data, address, description of defects in the goods, order number, date of placing the order, date of receiving the goods. The member can also file a complaint in person at the TEMPERANCE office in Bratislava. Depending on the nature of the goods, the member has the right to exchange the goods or the right to withdraw from the purchase contract. TEMPERANCE will issue a confirmation of receiving a complaint to the member. It is not possible to file the complaint without sending the goods and the proof of purchase of the goods. Complaint handling must not take more than 30 days from the date of complaint.
- If the member has filed a complaint about the goods 12 months after the purchase and TEMPERANCE has rejected it, the person who handled the complaint is obliged to state in the document about the complaint to whom the member can send the product for professional assessment. If the product is sent for expert assessment to a designated person, the costs of the expert assessment, as well as all other related purposefully incurred costs, shall be paid by TEMPERANCE regardless of the result of the expert assessment. If the member proves by a professional assessment the responsibility of TEMPERANCE for the defect, he can file a complaint again; the warranty period does not run during the professional assessment. TEMPERANCE is obliged to reimburse the member within 14 days from the day of re-claiming all costs incurred for professional assessment, as well as all related purposefully incurred costs.
- TEMPERANCE is obliged to issue a confirmation to the member about the complaint, in case of making a complaint made by means of long-distance communication, it is obliged to deliver the confirmation of the complaint to the member immediately; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but not later than together with the proof of the complaint; the confirmation of the claim does not need to be delivered if the member has the opportunity to prove the claim in another way. TEMPERANCE is obliged to issue a written document on the handling of the complaint no later than 30 days from the date of the complaint. TEMPERANCE keeps records of complaints, which contain data on the date of the complaint, the date and method of handling the complaint and the serial number of the document on its application.

H. Alternative dispute resolution

The buyer in the position of a consumer has the right to contact the seller - TEMPERANCE, with a request for redress (also possible by e-mail), in case of dissatisfaction with the method of handling complaints by the seller, or if the buyer believes that the seller violated their rights. If the seller does not receive a response within 30 days of its sending, or if the response to the buyer's request is negative, the buyer has the right to file a motion to initiate alternative dispute resolution to the ADR entity (hereinafter referred to as "ADR entity").

Pursuant to the articles of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, ADR entities are bodies and authorized legal entities defined in Art. §3 of the affected law. The consumer may submit the proposal in the manner specified in Art. §12 of Act no. 391/2015 Coll. on alternative dispute resolution for consumer disputes, while complying with the stated content requirements.

The consumer - buyer can also file a complaint through the RSO ADR platform, which is available online at: http://ec.europa.eu/consumers/odr/index_en.htm.
Alternative dispute resolution can only be used by the buyer in the position of a consumer - a natural person, who concludes and fulfils a consumer contract and does not act within the scope of his business activity, employment or profession. Alternative dispute resolution concerns only the dispute between the buyer - consumer and the seller, and the relationship from the purchase / consumer contract. Alternative dispute resolution only applies to a distance contract. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed 20,00 EUR (twenty euros).

I. Privacy

Member as a participant in the contractual relationship with TEMPERANCE and as an affected person in accordance with § 14 of the new Act no. 18/2018 Coll. on the Protection of Personal Data and on the Amendment of Certain Acts (hereinafter referred to as the “Personal Data Protection Act”) and also pursuant to Article 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data repealing Directive 95/46 / EC (hereinafter referred to as the "General Data Protection Regulation") (hereinafter referred to as the "person concerned" for the purposes of this Article of the Statute) by completing the order, including consent with record in the TEMPERANCE database and / or direct marketing and by sending the order, providing your personal data and expressions of will in the order consents TEMPERANCE to the acquisition, recording, organization, structuring, storage, processing or modification, search, browsing, use, provision, regrouping, combining, managing, recording and other processing of your personal data provided through the order to this extent: name, surname, address of permanent residence, correspondence address, telephone number, e-mail address (hereinafter referred to as "personal data") for the purposes of creating and registering the TEMPERANCE database and / or the implementation of TEMPERANCE direct marketing.

In the case of granting consent to direct marketing to TEMPERANCE within the order in accordance with the point above, the customer as the person concerned agrees to sending newsletters, information, advertising, promotional and marketing materials related to specific products and / or services of the supplier and its activities, in any way, in particular by e-mail, including short text messages via public mobile network, telephone conversation or by post and the processing of personal data for direct marketing purposes in order to promote the sale of TEMPERANCE products and services and by sending marketing offers, newsletters, product information and news, information, advertising, promotional and marketing materials to the persons concerned.

The person concerned provides their personal data in the sense of the above voluntarily on the basis of their own decision with the knowledge that this personal data will be processed by TEMPERANCE or third parties designated by it, including profiling, for advertising and promotional purposes in any marketing activities related to the TEMPERANCE activity to the extent necessary, for a period of 10 years.
The person concerned also acknowledges that providing the above mentioned personal data is not their legal or contractual obligation and providing the personal data by the person concerned in order for the purposes of registration and creation of the TEMPERANCE database as well as for direct marketing of the supplier is explicitly voluntary.

The person concerned is in accordance with the applicable legislation authorised to:
a) obtain from Temperance confirmation that the personal data concerning them are being processed and, if so, have the right to access that personal data and request Temperance to provide a copy of the personal data being processed as well as the right to obtaining further information concerning the processing of the user's personal data in accordance with applicable law;
b) request that Temperance corrects, without undue delay, incorrect personal data concerning the user as well as the right to supplement incomplete personal data of the user;
c) to ensure, without undue delay, the deletion of personal data concerning the user, in which case Temperance is obliged to delete the user's personal data without undue delay under the conditions and in the manner prescribed by valid legal regulations;
d) request that Temperance restricts the processing of the user's personal data under the conditions and in the manner prescribed by applicable law;
e) obtain personal data concerning the user and provided by Temperance in a structured, commonly used and machine-readable format and has the right to transfer this data to another operator without being prevented from tempering by Temperance;
f) at any time to object to the processing of personal data Temperance on grounds relating to its specific situation against the processing of personal data concerning the user, including objections to profiling. In the event of the user's objection to the processing of personal data, Temperance may not further process personal data unless it demonstrates the necessary legitimate reasons for the processing which outweigh the interests, rights and freedoms of the user or the grounds for proving, asserting or defending legal claims;
g) withdraw its consent at any time, without prejudice to the lawfulness of processing based on the consent given prior to its withdrawal;
h) to lodge a complaint with the Office for the Protection of Personal Data as a supervisory authority if the user considers that the processing of personal data is in breach of the applicable legislation;
i) bring an action before the competent general court if the user considers that, as a result of the processing of their personal data by Temperance in breach of the applicable legislation, the user's rights laid down in the applicable legislation have been infringed.

The person concerned may withdraw their consent to processing of their personal data for the purposes of the TEMPERANCE database and / or for the purposes of direct marketing and to the implementation of direct marketing at any time in writing by delivering a written appeal to TEMPERANCE.

J. Termination of cooperation with TEMPERANCE and possible withdrawal from the contract

- the validity and effectiveness of mutual cooperation is terminated: by agreement of both parties, by withdrawal of TEMPERANCE due to non-compliance with the GTC, or by withdrawal of a member from membership according to Article C, para. 2 of these GTC or in another way specified in these GTC,

- in accordance with the provisions of § 12 of the Act on Consumer Protection in Doorstep Selling and Mail Order Sales, a member may withdraw from individual purchase contracts for distance selling (i.e. when buying goods under these GTC by other means than direct sales in the TEMPERANCE distribution office or at events organized by TEMPERANCE) under the following conditions:

* the member is entitled to withdraw from the purchase contract without giving a reason within 14 days from the date of receiving the goods in accordance with the contract, the subject of which is the sale of goods, conclusion of a service contract or conclusion of a contract for electronic content not delivered on a tangible medium,

* if TEMPERANCE has fulfilled the information obligations pursuant to § 10 of the Consumer Protection Act in doorstep and mail order sales, the member is entitled to withdraw from the contract within seven working days from the day when TEMPERANCE additionally fulfilled the information obligations, but not later than three months after receiving the goods.

* if TEMPERANCE does not fulfil the information obligations pursuant to § 10 of the Act on Consumer Protection in Doorstep Selling and Mail Order Sales even afterwards, the member is entitled to withdraw from the Contract within three months after receiving the goods.

* if member withdraws from the purchase contract, the purchase contract is annulled from the beginning. TEMPERANCE is obliged to take back the goods or not to continue providing the service.
* return the price paid for the goods to the member no later than 15 days from the date of withdrawal from the purchase contract, which the member paid for the goods, including the costs incurred by the member in connection with ordering goods. The cost of returning the goods is borne by the member only if the product is fully complied with the quality requirements and was not defective.

* in the event that the member exercises the right to withdraw from the contract, they are obliged to return the goods to TEMPERANCE by sending them to its registered office. At the same time, the goods must be undamaged, unused, without any signs of wear and tear and in the original packaging.

K. Reproduction of printed matter

No TEMPERANCE printed material can be reproduced in whole or in part by club members or other persons without the written consent of TEMPERANCE. It is forbidden for members to promote their activity related to TEMPERANCE's activities in the media, including the Internet, to make public statements and statements related to TEMPERANCE in the media without prior consent. It is forbidden to use the LOGO or the trade name TEMPERANCE, to reproduce printed materials, or videos, photographs and other presentation material, without the written consent of TEMPERANCE.

L. Final provisions

- These GTC are binding from the date of their publication on the TEMPERANCE website. These GTC appropriately apply to sales to registered members as well as to natural persons who are not members of TEMPERANCE.

- TEMPERANCE has the right, at its own discretion, to cancel, change and modify these GTC or replace them with new ones. Changes to these GTC will be published by TEMPERANCE on its website.

- The applicable law is the law of the Slovak Republic. All disputes arising from these GTC, the purchase contract or in connection with them, including disputes over the supply of goods will be heard and decided exclusively by the courts of the Slovak Republic.
- Legal relations between members, natural persons, who are not members, and TEMPERANCE to which these GTC apply and which are not regulated by these GTC are governed by the relevant provisions of the Civil Code, the Consumer Protection Act, the Consumer Door Consumer Protection Act and mail order sales, the Personal Data Protection Act and the provisions of other legal regulations valid and effective in the Slovak Republic.

- The goods, which are the subject of the Purchase Agreement, are imported within the EU as well as outside the EU, and meet the strictest parameters of quality and safety and all requirements that apply to this type of goods in accordance with the Slovak Republic law.

- TEMPERANCE fulfils the reserved obligations established by Act no. 79/2015 Coll. The Waste Act and on the Amendment of Certain Acts exclusively collectively on the basis of a contract concluded with the organization of producer responsibility for packaging providing a system of joint management of packaging waste - the organization NATUR-PACK, a. s..

General terms and conditions for legal persons valid from 1.11.2021

These General Terms and Conditions (hereinafter referred to as "GTC") are binding for the purchase of products offered by TEMPERANCE SLOVENSKO Ltd., with its registered office at Krasovského 13, 851 01 Bratislava; ID number: 31 392 504; entered in the Commercial Register of the District Court of Bratislava III., Section Sro, Insert No. 8708 / B (hereinafter referred to as "TEMPERANCE"); and registered members – legal persons and self-employed persons who are kept in the database maintained by TEMPERANCE. The GTC regulate the rights and obligations of the participants in the Purchase Contract concluded between registered members as the buyer and TEMPERANCE as the seller. The rights and obligations of the participants in the purchase contract are governed by the law pursuant to the articles of § 409 et seq. Act no. 513/1991 Coll. (Commercial Code) with amendments. The competent supervisory authority is - SOI Inspectorate for the Bratislava Region, Prievozská 32, P. O. BOX 5, 820 07 Bratislava 27, Slovak Republic. TEMPERANCE is a VAT payer. Tax No.: 2020347230, VAT No.: SK2020347230.

B. How to register as an entrepreneur (natural person, entrepreneur / legal entity) and become a member of the TEMPERANCE club?

1. The registrant has the opportunity to register:

a) by post - to the address of Temperance Slovensko s.r.o., Krasovského 13, 851 01 Bratislava

b) by e-mail - to objednavka@temperance.sk

c) electronically via the e-shop www.temperance.sk

2. TEMPERANCE reserves the right to refuse any registration without giving a reason.

3. A club member may withdraw their membership at any time, by submitting a written withdrawal from the membership to the company. Mutual cooperation shall also be terminated by agreement of both parties or by termination of either party pursuant to the first sentence of this article of the GTC delivered to the other party, while the notice period is one month and starts on the first day of the month following the month in which the termination was delivered to the other party.

4. In no event may any member state in any form of communication with any legal or natural person, that they are employed or in similar relationship with TEMPERANCE. The member is not entitled to perform any legal acts, which would cause TEMPERANCE to incur any rights or obligations towards any natural or legal persons. In the event of a breach of this obligation, TEMPERANCE is entitled to claim compensation from the member in breach of this obligation for damages incurred as a result of such action, and is also entitled to unilaterally terminate the membership of the person who violated the provisions of this paragraph.

5. A member of the TEMPERANCE Club will comply with all laws, rules and codes of ethics applicable to the activities resulting from membership and will not cause damage to their or TEMPERANCE reputation.

6. Members who have been granted a 14-day invoice due date must respect the due date. In the event that a member does not pay the invoice within the specified due date, TEMPERANCE is entitled to send a reminder to this member. If the member does not pay the amount due even after the delivery of the reminder, this claim will be transferred for legal enforcement through the courts of the Slovak Republic and ultimately on the basis of the enforcement order for execution. At the same time, TEMPERANCE is entitled to cancel the loan of such members and, after non-fulfilment of obligations, also membership in the club. In the event that the member is late with the payment of the invoice, does not pay the invoice on time, or does not meet other specified conditions, interest will be added to the invoiced amount in the amount stipulated by law.
7. A member may not inform or convince anyone that he has the exclusive right to sell TEMPERANCE products for business in a particular territory. Likewise, a club member or any other person may not claim the right to grant, assign or determine the right of exclusive representation in individual territories. Each member is free to carry out his business activities throughout the Slovak Republic. In the event of a violation of any of the above rules, TEMPERANCE is entitled to unilaterally terminate the membership of the person who violated the provisions of this paragraph.

Establishment of membership: TEMPERANCE authorizes the subject of the submitted application for registration on the basis of the application for registration.

If the registrant is a legal person, the registrant must indicate the name of the person authorized to act on behalf of the company, as well as the restrictions on their actions on behalf of the company. Registration is free for cosmetics / pharmacy businesses.

C. Postage

Modes of transport within the Slovak Republic:
Personal collection in the Bratislava office - € 0,00
Courier (order up to 80 €) - delivery to the first door – 4,00 €
Post office (order up to 80 €) - delivery to post - 6,00 €
Courier (order over € 80) - delivery to the first door - € 0,00
Post office (order over 80 €) - delivery to the post office - 0,00 €
Pick up point DPD (order up to 80 €) - delivery to pick up point - 2,90 €
Pick up point DPD (order over 80 €) - delivery to pick up point - 0,00 €
Surcharge for cash on delivery regardless of the amount of the purchase - € 1,00

Modes of transport within the EU:
EU courier – 9,00 €
for larger shipments uniform postage – 15,00 €

D. What are the benefits of our cooperation and what do you gain from it?

- an immediate discount on the invoice for cosmetics / pharmacy businesses,
- motivational gifts from purchases,
- monthly newsletters, information about new arrivals, promotions, discounts and gifts; opportunity to try all products in our Bratislava office
- commercial independence, the possibility of immediate earnings when selling our products to the final consumer, The Bratislava office is our base, but all our members have the opportunity to get acquainted with the products and the whole company through meetings that take place in various places throughout Slovakia. You can find out where and when the meetings take place directly in the Bratislava office, or through the monthly newsletter. Here you have the opportunity not only to get acquainted with the products offered by TEMPERANCE, but also to meet new people, or to fill your free time in a pleasant way.

E. Price conditions

- The purchase price of the goods is the price stated next to the goods in the current catalogue or in the online store, it is expressed in euros and it includes VAT. Depending on the registered entity, a discount in the amount set by TEMPERANCE is provided according to the fulfilment of the conditions.

F. How to order and pay?

- payment of the purchase price for the first order always takes place only on a cash basis, i.e. online payment, in the Bratislava office with cash / by card, or with cash on delivery. For the second and subsequent order, TEMPERANCE is entitled to allow payment to the member on the invoice issued by TEMPERANCE with maturity of 14 days (hereinafter referred as "Payment on invoice"), based on the registration of the member and its authorization by TEMPERANCE, stated in the written order at its discretion and unilateral decision. The amount of the order is not limited for cash payment directly in the Bratislava office. When ordering by phone and e-mail, the goods will always be sent cash on delivery (payment in cash at the post office or to courier), or payment in advance to our account. When ordering in writing, it is necessary to mark the payment - either cash on delivery (cash) or payment on invoice (14 days due date) - confirm by signature and TEMPERANCE will immediately announce whether it will allow payment on invoice or cash on delivery,
- The maximum value of one order at which TEMPERANCE can provide a member with the option to pay on an invoice is 350 EUR,
- an increase in the value of an order, in which TEMPERANCE may provide the member with the option of payment on invoice, may only be allowed in individual cases and depending on the quantity and amount of the member's previous orders and payment discipline. The invoice must be paid by the due date of the invoice - no later than 14 days from its issuance (date of issue of the invoice),
- the rule of always only one unpaid invoice applies (even if the credit limit on one invoice has not been used up), i.e. TEMPERANCE will allow the member to pay the invoice for only one order at a time, and will allow another payment by the invoice only after the previous invoice has been paid. If proof of payment is missing and your previous invoice appears unpaid, your next order will not be processed. TEMPERANCE reserves the right to allow members to pay an invoice in individual, justified cases. All order forms must be signed by the customer,
- payment of the purchase price can be made either directly in the TEMPERANCE office in Bratislava (in cash or by card) or by bank transfer to an account held with Všeobecná úverová banka, a. s., account number (IBAN form): SK32 0200 0000 0029 3130 0959, where the day of payment is considered to be the day of crediting funds to the account,
- in case of delay in payment of the invoice, the member will be charged interest on late payment in accordance with the Commercial Code. Interest on late payment will be calculated from the first day of late payment of the invoice. Each member who orders goods on invoice in person directly at the Bratislava office (i.e. with a 14-day due date) signs the receipt of the invoice and the receipt of the goods, and at the same time undertakes to pay it at the due date stated on the invoice,
- The order can be placed by phone at 0915 748 410; 0911 333 572, via email to objednavka@temperance.sk; through the e-shop by inserting items directly into the cart and then binding confirmation of placing an order; SMS - 0915 748410; 0911 333 572; by post to the address TEMPERANCE SLOVENSKO Ltd.., Krasovského 13, 851 01 Bratislava.
- The prices of the goods listed in the binding order are valid according to the current catalogue or the prices listed in the online store. By sending the order, the member confirms that he has read these GTC and fully agrees with them. The member is bounded by these GTC from the moment of sending the order.
- In the case of an electronic order, a reply is automatically sent to the member confirming the delivery of the order,
- Ownership of the products passes to the member by receiving the goods and paying the purchase price for the goods.

G. Warranty conditions and complaint procedure

TEMPERANCE is obliged to deliver the goods in the quality and version specified in the offer of the TEMPERANCE catalogue and in the quantity specified in the member's order, which must be packed or equipped for transport in the manner specified in the order. If TEMPERANCE violates the obligations set out in the previous sentence, the goods are defective. The delivery of goods other than those specified in the order is also considered as defected goods. The member is obliged to inspect the goods as soon as possible and identify possible defects in the goods. If the member does not inspect the goods upon receiving or does not arrange for inspection at the time of receiving by the member or a person authorized by him, he can claim damages from defects detectable during this inspection only if he proves that the goods already had these defects at the time of receiving the goods by the member. An allergic reaction of the customer on the goods in no case considered defected goods. In this case, it is not a defect of the goods, because all products are tested and approved according to applicable international standards as well as standards applicable in the Slovak Republic and the EU. TEMPERANCE is not liable for damage caused by improper storage and use of the products. If the delivery of defective goods violates the purchase contract in a material way, the member may request the elimination of defects by delivery of replacement goods for defective goods, delivery of missing goods or request a reasonable discount on the purchase price or withdraw from the contract. The effects of withdrawal shall not arise or lapse if the member is unable to return the goods in the condition in which they were received. The choice between the claims mentioned above belongs to the member only if they notify this to TEMPERANCE in a timely notification of defects, or without undue delay after this notification. The claim cannot be changed by the member without the consent of TEMPERANCE. Upon delivery of replacement goods, TEMPERANCE is entitled to demand that the member returns the exchanged goods at the expense of TEMPERANCE in the condition in which they were delivered to the member. Entitlement to a discount on the purchase price corresponds with the difference between the value of the goods without defects and the value of the goods delivered with defects, while the time at which proper fulfilment of the order should have taken place is determining the value of the goods. A member may not withdraw from the contract if the defects have not been reported to TEMPERANCE in a timely manner. The transfer of the risk of damage to the goods is governed by the relevant provisions of the Commercial Code and other applicable legislation.

H. Reproduction of printed matter

I. Privacy

b) request that Temperance corrects, without undue delay, incorrect personal data concerning the user as well as the right to supplement incomplete personal data of the user;

c) to ensure, without undue delay, the deletion of personal data concerning the user, in which case Temperance is obliged to delete the user's personal data without undue delay under the conditions and in the manner prescribed by valid legal regulations;

d) request that Temperance restricts the processing of the user's personal data under the conditions and in the manner prescribed by applicable law;

e) obtain personal data concerning the user and provided by Temperance in a structured, commonly used and machine-readable format and has the right to transfer this data to another operator without being prevented from tempering by Temperance;

f) at any time to object to the processing of personal data Temperance on grounds relating to its specific situation against the processing of personal data concerning the user, including objections to profiling. In the event of the user's objection to the processing of personal data, Temperance may not further process personal data unless it demonstrates the necessary legitimate reasons for the processing which outweigh the interests, rights and freedoms of the user or the grounds for proving, asserting or defending legal claims;

g) withdraw its consent at any time, without prejudice to the lawfulness of processing based on the consent given prior to its withdrawal;

h) to lodge a complaint with the Office for the Protection of Personal Data as a supervisory authority if the user considers that the processing of personal data is in breach of the applicable legislation;

i) bring an action before the competent general court if the user considers that, as a result of the processing of their personal data by Temperance in breach of the applicable legislation, the user's rights laid down in the applicable legislation have been infringed.

J. Final provisions

- These GTC are binding from the date of their publication on the TEMPERANCE website.

- TEMPERANCE has the right, at its own discretion, to cancel, change and modify these GTC or replace them with new ones. Changes to these GTC will be published by TEMPERANCE on its website.

- The applicable law is the law of the Slovak Republic. All disputes arising from these GTC, the purchase contract or in connection with them, including disputes over the supply of goods will be heard and decided exclusively by the courts of the Slovak Republic.
- Legal relations between members and TEMPERANCE to which these GTC apply and which are not regulated by these GTC are governed by the relevant provisions of the Commercial Code and provisions of other legal regulations valid and effective in the Slovak Republic.